Conditions of Use

Terms and conditions of use

T-shirt Factory is a retail store owned by the Greek company "F.Koutsioumpas and SIA OE.", located in Athens, 121 Solonos street (VAT number: EL999064917). Before you enter the online store and browse our website, we invite you to consult the following terms and conditions which apply specifically to the use of e-shop T-shirt Factory, located at

Make sure you agree to the following terms and conditions as the use and navigation in our website involves explicit and unconditional consent and agreement with them.

1. Terms

T-shirt Factory reserves the right to unilaterally amend or update these terms and conditions of transactions made via e-shop, according to its needs and practices. T-shirt Factory undertakes to inform users of any changes of this online store. It is clarified that changing conditions does not affect orders which you have already placed.

2. Information and Products

T-shirt Factory is commited to the accuracy of the information given on the website, both as regards of the main features described for each product available, and the accuracy of the data on the supplied services, subject to any technical or typographical errors that have escaped the attention, or occur unintentionally or due to any disruption of the site grounds of force majeure.

3. Limitation of Liability

T-shirt Factory can provide no guarrantee for the availability of products, but we ensure that customers will be timely informed of any unavailability.

T-shirt Factory is not responsible for any technical problems that may occur to users when they attempt to access the website and are related to the operation or compatibility of their own infrastructure. Also T-shirt Factory has no liability for acts or omissions of third parties and particularly unauthorized third party interventions to products and / or services and / or information available through it. Also not responsible for any technical problems that may occur to visitors or users of the web pages during their visit to them and related to the operation or the compatibility of their equipment.

4. Copyright

The website is T-shirt Factory’s official website. All content of the website, including images, graphics, photographs, texts, services and products are property of T-shirt Factory and protected by the relevant provisions of Greek law, European law and international conventions. Any copying, analog / digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, create derivative works, or misleading the public about the real provider of the content is forbidden. Any reproduction, republication, uploading, posting, or transmission or any other use of the content in any way or means for commercial or other purposes, is permitted only with prior written permission of T-shirt Factory or any other legitimate holder of those copyrights. The names, images, logos and distinctive features representing to T-shirt Factory / or electronic store and / or third parties contracted with them and the products or services are exclusive trademarks and trademarks of T-shirt Factory.

5. User Obligations

Users of site agree not to use the online store T-shirt Factory or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, vulgar, obscene, violates the privacy of another, shows empathy, or is racial, ethnic or other discrimination, may cause harm on minors in any way, not to be transmitted according to the law or contractual relations or management (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by confidentiality agreements) infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or inhibit the operation of any computer software or hardware, intentionally or unintentionally contravenes existing Greek and EU legislation and the provisions of this may impede third parties in any way.

6. Security

T-shirt Factory recognizes the importance of the issue of security of your Personal Data and your online transactions and takes all necessary measures with the most modern and advanced methods to ensure maximum safety. All information related to your personal data and your transactions are secure and confidential. You are the only one who has access to your user information and you are solely responsible for maintaining the secrecy and concealment by third parties. In case of loss or leakage of your input data you should alert us immediately, otherwise will not be responsible for the use of your data by an unauthorized person. We recommend for security reasons, changing your password regularly and avoid using the same easily detectable codes (eg birth date). We also recommend you not to use only letters and numbers but also symbols to create your password. To ensure privacy of data transfer we use the SSL encryption protocol (up to 256bit) ensuring security during the transfer of the information you give us. In addition, credit card payments are made through the safe environment of the bank “Alpha Bank” within the framework of our cooperation with it.

7.Personal data protection

During your visit to and in the procedure of placing an order, but also to ensure the ability to contact you or inform you about new products, you may be prompted to register your information (name , email address, etc.). Any personal data registration is intended solely to ensure the operation of the service and must not be used by anyone, without complying with the provisions of the law. The operates in accordance with applicable Greek and EU legislation and maintains security of your personal data for as long as you are registered with a service and deletes it after the expiration in any way of the trading relationship. The personal information you provide in the online store is used exclusively to support, promote and execute the trading relationship. The data file may be notified to the competent judicial, police and other legal authorities upon their request and in accordance with the pertinent laws.

8. Purchasing Products

T-shirt Factory makes every effort to provide high quality services. Still we cannot exclude case of errors on rates and secondary charachteristics of  products, and can not ensure, that no website downtime or "human" errors will occur when updating / displaying the value of a product. For safety and efficiency of purchases  we invite you if you find that a product is offered at an unusually low or high price compared to the market value to contact T-shirt Factory at 210-3302389 or via e-mail form on this site. By posting your order you will receive an e-mail which will indicate the details of your order. After processing the order from the production department of T-shirt Factory, you will receive a second confirmation of the products that will be sent. In case of any problem with your order you will be informed either by e-mail or by phone you have given when registering in our system. There is no way to disable these updates, the mission of which is a prerequisite for proper development of your order. You have to make sure they reach you and keep them throughout the course of our transaction. It is your responsibility that if you do not receive the relevant e-mail, according to the general conditions of our transactions, to inform us without delay.

9. Withdrawal / Return - Replacement of Products

T-shirt Factory accepts the obligation to return and change the products in the following cases: a) the product was sent in wrong sizing, b) the product was sent in wrong color, c) the product was sent with errors in printing, d) the product was sent with an apparent defect from the manufacturer of the printable product. If any of the above applies we will replace the product free of charge within seven days of receipt. You can not request a change in products because you chose the wrong size when ordering, you can not request a change in products because you chose the wrong color when ordering, you can not request a change in products because you forgot to include something in the design that you sent or because of spelling errors in your file, there is no change in the printed clothes since there is no obvious defect from us. There are no ready-printed shirts and the product you order is made specifically for you. Reimbursement is only possible if the product you ordered is out but because of our own inaction it still seems available at the time of your order and you do not want to use an alternative product. The case of withdrawal without penalty for any reason you might not want to let us know, can be accepted within 14 days, in accordance with the Law on Consumer Protection for remote sales N.2251 / 1994, ONLY if the product is not printed and is in the situation which you received, accompanied by the purchase documents. In this case you are charged only for the direct cost of returning goods.

10. Cancellations of orders

All our products are shipped usually within 2-3 business days after the completion of your order depending upon the availability of printable products and according to the shipping method you choose. If you've changed your mind and you would like to cancel your order, you must contact us immediately in the next 24 hours from the time of confirmation of your order. Cancelling your order is accepted if you have not yet completed your payment, if the order has already been paid for then it will be processed normally.

11. Payment

T-shirt Factory enables you to complete your order by paying in three different ways that guarantee the security of your transactions:

a) Use of credit cards (Visa, MasterCard, Maestro, American Express, Diners)


- If you choose to pay by credit card, T-shirt Factory will redirect you to the secure payment environment of cooperating with us Alpha Bank.

- Information related to your credit card will be given exclusively to the bank using strong encryption for which the bank is responsible.

- After completion of the transaction you will return to to continue your visit to our online store.

- T-shirt Factory will NOT file any information associated with your card except your contact and shipping details.

b) Deposit into our bank account.

- If you choose to pay through bank transfer your order will remain in standby mode until weare notified of your deposit.

- You can make the payment / deposit to the following account:

Alpha Bank, IBAN GR53 0140 1010 1010 0232 0016 070

Beneficiary: F.KOUTSIOUMPAS and SIA OE.

c) Cash on delivery.

- Cash on delivery payment will be made to the courier who will deliver your order.

- Delivery shall bear cost of 2,50 euros, which is the cost of courier company and not an extra income of our business. In any case you keep your order in your basket and pay up to 7 days later. Arter that period you order will be deleted.

Going to order information through the User Menu / My Account you can view all your order history and the payment method you've already pre-selected.


T-shirt Factory offers the following means of receipt and dispatch of products:

a) Express delivery services.

b) Receipt from the store.

The receipt from the store offered as an option only for clients in Attica and there is no extra cost, payment can be made by cash or by credit card upon receipt of our physical store in Exarchia. The products are ready for delivery usually within 1-3 working days from the completion of your order depending upon the availability of printable products.

13. Order delay

Due to the number of products, sizes and colors of products available for printing on T-shirt Factory and while we always make sure to keep sufficient stock, the receipt of your order may be delayed for the following reasons:

- The selected product has been discontinued and the supplier has not informed us: in this case we will contact you and suggest an alternative product that is readily available.

- Due to special circumstances (local holiday, strike, extraordinary weather conditions, etc.) prompt shipment is impossible.

- If it is impossible to contact you (if a problem occurs on your order, or with respect to the product or in connection with the payment) because eg. your contact information was not properly entered.

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